Privacy Policy

Effective Date: 14 February 2025
Last Updated: 14 February 2025

Duqm Refinery is committed to protecting the privacy and security of our customers, employees, partners, and website visitors. This Privacy Policy outlines how we collect, use, store, and protect personal information in compliance with applicable data protection laws and industry best practices. By interacting with Duqm Refinery, whether through our website, services, or business engagements, you agree to the practices described in this policy.

1. Information We Collect

We collect different types of information to provide and improve our services. The types of personal and non-personal data we collect include:

1.1 Personal Information

We may collect the following personally identifiable information (PII) when you interact with us:

• Full Name
• Contact Information (email, phone number, mailing address)
• Job Title and Company Details
• Payment and Billing Information
• Login Credentials (if applicable)
• Government-Issued Identification (if required for regulatory compliance)

1.2 Non-Personal Information

We also collect non-identifiable information, such as:

• IP Address and Browser Type
• Device Information (Operating System, Hardware Model)
• Website Usage Data (pages visited, time spent, interaction patterns)
• Cookies and Tracking Technologies

1.3 Sensitive Information

Duqm Refinery does not actively collect sensitive personal information, such as race, religion, biometric data, or health records, unless required by law or necessary for specific business transactions.

2. How We Collect Information

We collect information through various means, including:

• Direct Interactions: When you contact us, apply for a job, or register for an event.
• Automated Technologies: Cookies, tracking pixels, and analytics tools on our website.
• Third-Party Sources: Business partners, service providers, or publicly available databases.

3. How We Use Your Information

Duqm Refinery uses the collected information to:

• Provide, manage, and improve our services.
• Communicate with customers, partners, and stakeholders.
• Ensure security and compliance with legal obligations.
• Process payments and transactions.
• Conduct research and analytics to enhance user experience.
• Enforce our policies, prevent fraud, and protect against security threats.
• Comply with government regulations and industry standards.

4. How We Share Information

We do not sell or rent personal data. However, we may share information with:

4.1 Third-Party Service Providers

We work with trusted vendors who assist in IT services, marketing, customer support, and payment processing. These partners are contractually obligated to protect your information.

4.2 Legal Compliance & Security

We may disclose data when required by law, regulation, or legal process, or to protect Duqm Refinery, our customers, and the public against harm.

4.3 Business Transactions

If Duqm Refinery undergoes a merger, acquisition, or asset sale, personal data may be transferred as part of the business transaction.

5. Data Security

We implement strong security measures to safeguard personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Data Encryption (at rest and in transit)
• Firewalls and Intrusion Detection Systems
• Access Control and Authentication Measures
• Regular Security Audits and Compliance Checks

Despite our efforts, no system is completely secure, and we encourage users to take precautions when sharing personal data online.

6. Data Retention

We retain personal data only for as long as necessary to fulfill its intended purpose, comply with legal obligations, or resolve disputes. When data is no longer required, we securely delete or anonymize it.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the information we hold about you.
• Right to Correction: Update or correct inaccurate or incomplete data.
• Right to Deletion: Request the removal of personal information under certain conditions.
• Right to Restrict Processing: Limit how we use your data.
• Right to Data Portability: Request to transfer your data to another service provider.
• Right to Object: Opt-out of certain data processing activities, such as marketing.

To exercise these rights, contact us at [Insert Contact Information].

8. Cookies & Tracking Technologies

Duqm Refinery uses cookies and tracking technologies to improve website functionality, analyze traffic, and provide a better user experience.

8.1 Types of Cookies We Use

• Essential Cookies: Necessary for website performance and security.
• Analytics Cookies: Help us understand user behavior and improve our services.
• Marketing Cookies: Used for personalized advertising and promotional campaigns.

8.2 Managing Cookies

You can control or disable cookies through your browser settings. However, restricting cookies may impact website functionality.

9. International Data Transfers

Duqm Refinery operates in multiple jurisdictions and may transfer data across borders in compliance with GDPR, CCPA, and other applicable laws. We implement standard contractual clauses and security measures to ensure lawful data transfers.

10. Children’s Privacy

Our services are not directed at children under the age of 16, and we do not knowingly collect personal data from minors. If you believe a child has provided us with personal information, contact us for immediate removal.

11. Third-Party Links & External Websites

Our website may contain links to third-party sites that operate independently. We are not responsible for their privacy practices, and we encourage users to review the privacy policies of external websites.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect legal or operational changes. Any modifications will be posted on this page, and significant changes may be communicated via email or notifications.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us at:

📍 Company Name: Duqm Refinery and Petrochemical Industries Company LLC
📧 Email: info@duqm-refinery.com

By continuing to use our services, you acknowledge and agree to the terms of this Privacy Policy.