Terms of Service

Effective Date: 14 February 2025
Last Updated: 14 February 2025

Welcome to Duqm Refinery. These Terms of Service (“Terms”) govern your access to and use of our website, services, and business engagements. By using our services, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our services.

1. Definitions

• “Duqm Refinery,” “we,” “our,” or “us” refers to Duqm Refinery (Duqm Refinery and Petrochemical Industries Company LLC), including its subsidiaries, affiliates, and partners.
• “User,” “you,” or “your” refers to any individual or entity accessing or using our services.
• “Services” refers to all offerings provided by Duqm Refinery, including refining and petrochemical operations, digital platforms, consulting, supply chain management, and other business activities.
• “Website” refers to [Insert Website URL] and all related digital platforms operated by Duqm Refinery.

2. Acceptance of Terms

By accessing or using Duqm Refinery’s services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are using our services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

3. Eligibility

You must be at least 18 years old or the legal age of majority in your jurisdiction to use our services. If you are accessing our services on behalf of a company or organization, you must have the necessary legal authority to enter into this agreement.

4. Use of Services

You agree to use Duqm Refinery’s services for lawful purposes only and in compliance with all applicable laws, regulations, and industry standards. You shall not:

• Use our services in any manner that violates legal or regulatory requirements.
• Interfere with or disrupt the integrity, security, or performance of our systems.
• Misrepresent your identity or affiliation with any entity.
• Engage in unauthorized access, data scraping, hacking, or any other form of cyber misconduct.
• Use our services to distribute harmful content, including malware, spam, or deceptive information.

5. Intellectual Property Rights

5.1 Ownership

All content, trademarks, logos, software, and intellectual property on our website and services are owned or licensed by Duqm Refinery. Unauthorized use, reproduction, or distribution of our intellectual property is strictly prohibited.

5.2 License to Use Services

Duqm Refinery grants you a limited, non-exclusive, non-transferable, and revocable license to access and use our services for personal or business use in accordance with these Terms.

6. Account Registration & Security

To access certain services, you may be required to create an account. You agree to:

• Provide accurate, complete, and up-to-date information.
• Maintain the confidentiality of your login credentials.
• Notify Duqm Refinery immediately of any unauthorized access to your account.

Duqm Refinery is not responsible for losses resulting from unauthorized account access due to your failure to safeguard login credentials.

7. Payment & Fees

Where applicable, users agree to pay all fees and charges associated with Duqm Refinery’s services. Payments must be made through authorized channels, and failure to settle payments may result in service suspension or legal action.

7.1 Refund Policy

Unless otherwise specified, all payments made to Duqm Refinery are non-refundable. Exceptions may apply as per contractual agreements or applicable laws.

7.2 Taxes

Users are responsible for all applicable taxes, duties, and regulatory charges associated with their transactions with Duqm Refinery.

8. Confidentiality & Data Protection

Duqm Refinery respects user privacy and adheres to strict data protection standards. Our Privacy Policy governs how we collect, use, and store personal and business data. By using our services, you consent to our data processing practices.

Duqm Refinery implements robust security measures to protect sensitive information but does not guarantee absolute security. Users are encouraged to exercise caution when sharing personal or business data.

9. Third-Party Services & Links

Our website or services may contain links to third-party platforms. Duqm Refinery is not responsible for the content, policies, or practices of third-party websites. Use of external links is at your own risk.

10. Service Availability & Modifications

Duqm Refinery strives to provide reliable and uninterrupted services but does not guarantee continuous availability. We reserve the right to:

• Modify, suspend, or discontinue services at any time.
• Update, revise, or change these Terms without prior notice.
• Perform scheduled or unscheduled maintenance that may impact service availability.

11. Disclaimer of Warranties

Duqm Refinery provides its services on an “as-is” and “as-available” basis without warranties of any kind, whether express or implied. We do not guarantee:

• That our services will meet your specific requirements.
• That our services will be uninterrupted, error-free, or secure.
• The accuracy or reliability of any content provided through our services.

Users assume full responsibility for any risks associated with using Duqm Refinery’s services.

12. Limitation of Liability

To the maximum extent permitted by law, Duqm Refinery and its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, or consequential damages arising from:

• The use or inability to use our services.
• Unauthorized access to or alteration of your data.
• Any errors, omissions, or inaccuracies in our services.

Duqm Refinery’s total liability shall not exceed the amount paid by you for the services in the past 12 months.

13. Indemnification

You agree to indemnify and hold harmless Duqm Refinery, its affiliates, employees, and partners from any claims, liabilities, damages, or expenses arising from:

• Your breach of these Terms.
• Your violation of applicable laws or third-party rights.
• Your misuse of Duqm Refinery’s services.

14. Termination & Suspension

Duqm Refinery reserves the right to suspend or terminate access to its services under the following conditions:

• Breach of these Terms.
• Illegal or unethical use of services.
• Non-payment of fees (if applicable).
• Any action that compromises the integrity or security of Duqm Refinery’s operations.

Termination does not absolve you from any outstanding obligations or liabilities.

15. Governing Law & Dispute Resolution

These Terms are governed by the laws of [Insert Jurisdiction]. Any disputes arising from these Terms shall be resolved through:

• Negotiation & Mediation: Initial efforts to settle disputes amicably.
• Arbitration: If disputes remain unresolved, arbitration may be pursued in accordance with applicable regulations.

Legal proceedings must be filed in the competent courts of [Insert Jurisdiction].

16. Force Majeure

Duqm Refinery shall not be held liable for delays, failures, or service disruptions due to force majeure events, including natural disasters, pandemics, cyberattacks, government actions, or labor strikes.

17. Contact Information

For questions regarding these Terms, please contact us:

📍 Company Name: Duqm Refinery and Petrochemical Industries Company LLC
📧 Email: info@duqm-refinery.com

By using our services, you acknowledge and agree to these Terms.